Auckland Transport - Advanced Analytics Dashboard

Auckland Transport Analytics Dashboard

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Organization Overview

Total Positions

0
Across all departments

Total Headcount

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Active employees

Average FTE

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Full-time equivalent

Departments

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Organizational units

Tier Distribution

Employee Group Distribution

Hierarchy Analysis

Span of Control by Manager

Organization Tree Depth

Department Metrics

Department Size Comparison

Department Tier Distribution

Workforce Analytics

Full-Time Employees

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FTE = 1.0

Part-Time Employees

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FTE < 1.0

Vacant Positions

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HC = 0

Fill Rate

0%
Positions filled

FTE Distribution

Employee Group by Tier

Cost Center Analysis

Top 15 Cost Centers by Headcount

Cost Center Distribution

Key Insights & Recommendations

AT Reintegration Scenarios (2025-2027)

Total Staff Transition

1,804
Positions to be reallocated

Projected Annual Savings

$18-22M
From shared services

Target Public Trust

55%
By 2030 (from 27%)

Timeline

2027
Full integration complete

Staff Reallocation by Function

Scenario Comparison

🎯 Strategic Alignment

Integration will align transport with housing, climate, and resilience planning under a single Long-Term Plan, eliminating current governance gaps.

💰 Financial Benefits

Removal of duplicate corporate functions will generate $18-22M annual savings, redirected to frontline safety and rapid-transit expansion.

📈 Performance Targets

Key 2030 targets: Public trust 55% (from 27%), Road DSI <400 (from 599), PT trips 140M (from 90M), Farebox recovery 40% (from 32%).

🏗️ Transition Plan

Phase 1 (Corporate Services) by mid-2026, Phase 2 (Capital & Operations) by mid-2027, with integrated Transport & Climate Action Plan in 2027-37 LTP.

Analysis: AT's Failure to Deliver on Mayoral Expectations

Letter of Expectation - December 2023

Critical assessment of AT's performance against mayoral directives one year later

Expectations Met

3/15
20% success rate

Cost Savings Target

$12M
vs $20M required

Public Trust

27%
Despite "listening" mandate

Enforcement Revenue

+15%
Parking fines increased

Performance Against Key Mayoral Priorities

Detailed Assessment by Priority Area

Mayoral Priority Status Evidence Assessment
Listen to Aucklanders ❌ Failed Public trust at 27% (Q2 2024/25) No improvement despite being top priority
Fix the roads ❌ Failed $37M capex underspend, renewals deferred Infrastructure deteriorating faster than repairs
$50 weekly PT pass ⚠️ Partial Implemented but uptake below projections Pricing achieved, patronage impact minimal
Cost savings ($20M) ❌ Failed Only $12M achieved in year one 40% shortfall on required savings
Increase enforcement revenue ✅ Success +15% parking revenue, 50 new officers One of few clear successes
Complete cycling network ❌ Failed Multiple projects cancelled/deferred "Low-cost" still deemed unaffordable
Reduce traffic management impact ❌ Failed Complaints up 23% year-on-year No visible improvement in coordination
Dynamic lanes for PT ⚠️ Delayed Pilot scheduled Q3 2025 18 months behind expectation
Support Future Development Strategy ❌ Failed Still investing in non-growth areas Misalignment with Watercare continues
Open loop ticketing ✅ Success PayWave launched October 2024 Delivered on time and budget

🚨 Governance Disconnect

AT has fundamentally failed to "take direction and oversight from council" - the very first expectation. The 20% success rate on mayoral priorities demonstrates an organisation that either cannot or will not align with political leadership. This validates the reintegration case's central argument about accountability gaps.

💸 Financial Non-Compliance

Missing cost savings targets by 40% while sitting on $36M surplus shows AT prioritising its balance sheet over council directives. The $37M capex underspend directly contradicts the "fix the roads" mandate, suggesting deliberate non-compliance rather than inability.

🗣️ "Listening" Failure

Public trust remaining at 27% after explicit direction to "listen to Aucklanders" represents AT's most damaging failure. This metric alone justifies structural intervention - an organisation that cannot improve trust after direct instruction lacks either capability or willingness to change.

📊 Selective Compliance Pattern

AT successfully delivered on revenue-generating initiatives (parking enforcement, PayWave) while failing on service improvements. This selective compliance suggests organisational priorities misaligned with public good - extracting value rather than delivering it.

Timeline: One Year of Non-Delivery

Critical Verdict

AT's systematic failure to deliver on mayoral expectations provides compelling evidence for reintegration:

  • ✗ Only 3 of 15 key expectations met (20% success rate)
  • ✗ Public trust static at crisis levels despite explicit mandate to improve
  • ✗ Financial directives ignored - underspending on infrastructure while missing savings targets
  • ✗ Selective compliance favouring revenue over service delivery
  • ✗ No visible accountability for non-performance

Conclusion: The Letter of Expectation has proven that AT's arm's-length model enables defiance of political direction. When an organisation can ignore 80% of its shareholder's explicit instructions without consequence, the governance model is fundamentally broken. This performance record transforms reintegration from an option to a necessity.

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